Welcome to Style Sneaker Shop’s FAQ section! We’ve compiled answers to the most common questions about our performance footwear, shipping, returns, and more. Can’t find what you’re looking for? Our customer service team is always happy to help at [email protected].

Product Questions

What types of performance footwear do you offer?
We specialize in high-quality performance footwear for various activities including:
  • Hiking Shoes – For your outdoor adventures
  • Lifestyle Sneakers – Comfort meets everyday style
  • Running Shoes – Designed for speed and endurance
  • Sandals & Slides – Casual comfort for warm days
  • Tennis Shoes – Optimized for court performance
  • Trail Running Shoes – Rugged support for off-road running
  • Walking Shoes – Comfort for your daily steps
How do I choose the right size?
Our shoes generally fit true to size. We recommend checking each product’s specific sizing chart as some styles may vary slightly. If you’re between sizes or have specific fit concerns, consider sizing up for trail shoes or down for running shoes with stretchable uppers.
Are your shoes suitable for professional athletes?
Absolutely! While we cater to all active lifestyles, many of our performance models are designed to meet the demands of competitive athletes. Our tennis shoes and trail runners are particularly popular among serious competitors.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping: $12.95 via DHL or FedEx (10-15 day delivery after 1-2 day processing)
  • Free Shipping: For orders over $50 via EMS (15-25 day delivery after 1-2 day processing)
Do you ship worldwide?
Yes! We ship globally from our Huntington, US headquarters, excluding some Asian and remote regions. During checkout, simply enter your address to confirm availability.
How can I track my order?
All orders include tracking:
  • Standard Shipping: Full tracking through DHL/FedEx
  • Free Shipping: Basic tracking through EMS
You’ll receive tracking information via email once your order ships.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from the delivery date. Items must be unworn, in original condition with all tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders faster and saves your information for future purchases.

Customer Service

How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters is at:
423 Geneva Street, Huntington, US 11743
Though we’re a US-based company, we proudly serve customers worldwide.

Still have questions? Reach out to our friendly customer service team – we’re here to help you find your perfect pair of performance sneakers!